1. Introduction

Welcome to Anntie. These Terms and Conditions ("Terms") govern your use of our services (the "Services") which is opertated by AISciLabs Limited. By accessing or using our Services, you agree to be bound by these Terms.

2. Description of Services

Anntie provides autonomous contact-center management Terminal an operations console and related tooling deployed on infrastructure you control..

3. User Accounts

To access certain features of our Services, you must create an account. You agree to provide accurate and complete information and to keep this information current. You are responsible for maintaining the confidentiality of your account credentials.

4. Payments and Billing

Fees and payment terms for the Services will be agreed between Anntie operator and the client and may vary depending on the Services, subscription, scope of work, usage, implementation requirements, and other applicable commercial arrangements.

Applicable pricing, invoicing arrangements, payment schedules, currencies, taxes, and other commercial terms will be set out in the applicable contract, order form, statement of work, subscription agreement, or other agreed commercial documentation.

Unless otherwise agreed in writing, the client is responsible for providing accurate billing information and for paying all applicable fees in accordance with the agreed payment terms.

Additional charges may apply where agreed services, integrations, features, usage, custom development, support, or other requirements fall outside the original scope of the applicable agreement.

In the event of overdue or unpaid amounts, [Company Name] may take appropriate action in accordance with the applicable contract or agreement, which may include restricting or suspending access to certain Services.

5. Integration

Our Services may integrate with or depend upon third-party products and services. We do not control and are not responsible for the availability, performance, functionality, configuration, or changes to third-party systems, including telephony and PBX platforms. Your use of third-party systems remains subject to the applicable terms and conditions of those third parties..

6. Your Responsibilities

You are responsible for:

• Providing accurate information when using the Services.
• Ensuring that you have the necessary rights, permissions, licences, and authorisations to connect third-party systems to our Services.
• Using the Services in compliance with applicable laws and regulations.
• Ensuring that any data or information transmitted through the Services may lawfully be processed.
• Maintaining the security of your accounts, credentials, systems, and connected third-party services.

7. Telephony and Event Data

The Services may process information generated by connected telephony or business systems.

The availability, accuracy, completeness, timing, and delivery of such information may depend on the connected system, network, configuration, and other third-party factors.

Unless expressly stated otherwise, we do not guarantee that every event or item of information generated by a connected system will be received, transmitted, processed, or displayed without delay, interruption, duplication, or loss.

8. Availability

We aim to provide reliable and continuous access to the Services. However, the Services may occasionally be unavailable or interrupted due to maintenance, upgrades, technical issues, network failures, third-party services, or circumstances beyond our reasonable control.

Any specific service levels or availability commitments will be governed by a separate agreement or applicable service-level terms.

9. Acceptable Use

You must not use the Services:

• For any unlawful, fraudulent, or unauthorised purpose.
• To interfere with or compromise the security or operation of the Services.
• To access systems or information without appropriate authorisation.
• In a manner that violates applicable laws or third-party rights.
• To transmit malicious code or otherwise attempt to compromise our systems or connected systems.

10. Separate Software Terms

These Terms are intended to provide general terms governing your use of our website and Services.

Additional terms may apply to specific software products, subscriptions, integrations, APIs, event-streaming services, professional services, or enterprise arrangements.

Where applicable, those terms will govern the relevant service and may contain more detailed provisions relating to security, data processing, service levels, support, integration, and technical requirements.

11. Intellectual Property

All features, and functionality of our Services, including the Research, are owned by Anntie and are protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

12. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF THE RESEARCH. THE RESEARCH IS NOT FINANCIAL, INVESTMENT, OR PROFESSIONAL ADVICE.

Our Services utilize AI technologies, including LLMs, which may generate responses that contain inaccuracies. You should independently verify any information before making decisions based on the Research.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Anntie SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES.

14. Data Protection

We process your personal data in accordance with our Privacy Policy and applicable data protection laws, including GDPR.

Where the Services are used to process personal data, you are responsible for ensuring that you have an appropriate legal basis and all necessary permissions for such processing.

Additional data protection terms may apply depending on the Services used and the nature of the data processed.

15. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of European Union and Ireland, without regard to its conflict of law provisions.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of any material changes through our Services or by other means.

18. Contact Us

If you have any questions about these Terms, please contact us