product
Workforce Console
From onboarding to daily operations
the objective
Why it exists
The workforce command center for your call center. Set up teams, manage agent availability, define operating policies, and see what's happening on the floor in real time.
the mechanism
How it works
Before calls can be answered you need something to bill (a **contract line**) and someone to answer them (**agents**). This console walks you through that journey and then becomes your everyday staffing tool.
the value
What it buys you
- Contract lines — the dial plan
- Agents — staffing the seats
- Live board — watch the floor
- Breaks policy
- Monthly stats
- Reports
- Comms — the agent's phone thread
next in the stack
Avaya Connector
The bridge to call center telephony