product
Avaya Connector
The bridge to call center telephony
the objective
Why it exists
Avaya connector supervises the pipeline that listens to a live Avaya AES server and turns every call-center event into platform data in real time.
the mechanism
How it works
Where the simulator pretends to be a phone system, the Avaya connector talks to a real one. It supervises a four-stage pipeline that sits between your Avaya AES infrastructure and the platform. The console shows each stage's health live, lets you start/stop the pipeline, displays the event stream as it flows, and manages the supporting services
the value
What it buys you
- Pipeline control
- Live event stream
next in the stack
Avaya Simulator
The command center for simulating call-center operations