product
Avaya Simulator
The command center for simulating call-center operations
the objective
Why it exists
A stand-in telephony system that makes a real Avaya ACD unnecessary for demos, testing and AI-manager training.
the mechanism
How it works
A real call center needs a switch: the equipment that rings agents, queues callers and reports every event. This console drives the platform's **simulated switch** — a full call-center engine that produces realistic calls, agent states, transfers, escalations, absences and customer surveys, indistinguishable downstream from real telephony.
the value
What it buys you
- Run a believable floor
- Control the tempo
- Shape the traffic
- Choose realism
next in the stack
Terminal
The Operating System for Agentic Call Centers